# Workforce Experience Specialist - People Helpdesk at Moniepoint

> Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit,...

Canonical: https://gigoranetwork.com/remote-jobs/workforce-experience-specialist-people-helpdesk-at-moniepoint-3999
Last updated: 2026-10-29

| | |
| --- | --- |
| Company | Moniepoint |
| Location | Remote, Nigeria |
| Open to | Africa |
| Category | Operations & Finance |
| Level | Mid-level |
| Posted | 2026-09-10 |

## How to apply

Applications go through Moniepoint's own careers site. Open the job page (https://gigoranetwork.com/remote-jobs/workforce-experience-specialist-people-helpdesk-at-moniepoint-3999) and choose Apply; GigoraNetwork then keeps track of the application for you.

## Job description

**Who We Are**

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

**Job Title: Workforce Experience Specialist - People Helpdesk**

**Reports to: Team Lead, People Help Desk**

**Job Purpose**

People Operations Officer is the first point of contact for employees seeking support on People-related matters. You help employees navigate policies, processes, and systems by providing clear, timely, and accurate responses.

Working closely with Workforce Business Partners, Contracts & HR Administration, Employee Lifecycle, and Talent Acquisition, you ensure queries are resolved efficiently and routed correctly. Your work helps employees feel supported and informed, reinforcing trust in the People Team’s day-to-day operations.

**Key Responsibilities**

- Respond to employee queries through the helpdesk system, ensuring professional, accurate, and timely resolutions.
- Triage incoming questions and route them to HR Admin, Lifecycle, Talent Acquisition, or HRIS teams when escalation is required.
- Maintain up-to-date knowledge of People policies, processes, and systems to provide consistent and reliable guidance.
- Update and maintain helpdesk FAQs, scripts, and response templates to improve clarity and reduce repeat questions.
- Track and record all helpdesk interactions, ensuring data accuracy for reporting and trend analysis.
- Identify recurring issues or patterns and flag them to the Lead, People Helpdesk for possible process or documentation improvements.
- Support new joiners by assisting them with People systems, documentation, and policy-related questions during their onboarding period.
- Help maintain documentation and knowledge base content so employees can self-serve where appropriate.
- Ensure interactions uphold confidentiality and follow internal governance standards.
- Provide general administrative support to People Operations during peak periods.

**Qualifications**

- 1–3 years of experience in HR support, customer service, or a People Operations role.
- Strong communication skills with the ability to simplify information for employees.
- Comfortable working with helpdesk or ticketing systems and HR platforms.
- Good organisational skills and confidence handling multiple queries at once.
- Basic understanding of HR processes and employee lifecycle stages.

**Preferred Qualifications**

- Experience supporting teams in a fast-paced or multi-country organisation.
- Familiarity with HRIS tools, internal knowledge bases, or digital service platforms.
- Interest in People Operations, service delivery, and process improvement.

**About You**

- You are patient, approachable, and clear in your communication.
- You enjoy helping people and take pride in providing a smooth support experience.
- You’re organised and capable of managing volume without dropping detail.
- You ask the right questions and seek clarity before providing responses.
- You understand confidentiality and handle sensitive information with care.
- You’re eager to learn more about People Operations and develop your expertise.

**What Success Looks Like**

- Consistent, timely responses to helpdesk queries with high employee satisfaction.
- Accurate routing and clear documentation of all cases.
- Noticeable reduction in repeated questions due to improved templates and FAQs.
- Positive feedback from employees and People Operations around clarity and dependability.
- Helpdesk insights contribute to updates in policies, workflows, or system guides.
- Employees see the helpdesk as a reliable, friendly, and knowledgeable support channel.

**Why join us**

- Competitive compensation, comprehensive benefits, and impactful career growth opportunities.
- Fully remote/flexible work culture backed by continuous support for your learning and professional development.

*Description written by Moniepoint and listed from its public job board.*

## Related

- [Head of Personal Banking Sales Network at Moniepoint](https://gigoranetwork.com/remote-jobs/head-of-personal-banking-sales-network-at-moniepoint-3880)
- [Performance Marketing Specialist at Moniepoint](https://gigoranetwork.com/remote-jobs/performance-marketing-specialist-at-moniepoint-3881)
- [Senior Data Scientist (Credit) at Moniepoint](https://gigoranetwork.com/remote-jobs/senior-data-scientist-credit-at-moniepoint-1676)
- [Engineering Manager at Moniepoint](https://gigoranetwork.com/remote-jobs/engineering-manager-at-moniepoint-1607)
- [Principal Generalist Engineer at Moniepoint](https://gigoranetwork.com/remote-jobs/principal-generalist-engineer-at-moniepoint-1652)
- [Head of Tax Information Reporting at OKX](https://gigoranetwork.com/remote-jobs/head-of-tax-information-reporting-at-okx-4002)
- [Commercial Counsel - Brazil at ElevenLabs](https://gigoranetwork.com/remote-jobs/commercial-counsel-brazil-at-elevenlabs-3952)
- [GTM Recruiter - Middle East at ElevenLabs](https://gigoranetwork.com/remote-jobs/gtm-recruiter-middle-east-at-elevenlabs-3954)
- [Compliance Associate at Coinbase](https://gigoranetwork.com/remote-jobs/compliance-associate-at-coinbase-3949)
- [Senior Director of Global Tax at Monzo](https://gigoranetwork.com/remote-jobs/senior-director-of-global-tax-at-monzo-3962)
- [Talent Sourcer, Tech at Cohere](https://gigoranetwork.com/remote-jobs/talent-sourcer-tech-at-cohere-3932)